1. Eligibility for Returns
- Returns/exchanges may be accepted only for unused products in their original packaging with all accessories and documentation intact.
- Return requests should be made within a specific timeframe after delivery (commonly 7–30 days) — exact period to be confirmed with the company.
2. Conditions
- Products must be in brand-new, resalable condition.
- Custom systems, installed items, or services once provided typically are not eligible for return.
- Any return or exchange requires proof of purchase (invoice/receipt).
3. Defective or Incorrect Items
- If a product arrives defective, damaged, or incorrectly shipped:
- Report issues immediately upon delivery (within 48‒72 hours is common).
- AR Green Solar should arrange replacement or correction — possibly including return shipping at no extra cost.
4. Return Process
- Contact AR Green Solar’s customer support via email or phone.
- Provide order number, reason for return/exchange, and photos (if applicable).
- Obtain authorization/instructions for return shipment.
5. Refunds & Exchanges
- Refunds (if approved) are usually processed back to the original payment method.
- Exchanges are generally for the same product or equivalent item in stock.
- Shipping costs are typically non-refundable unless the return is due to a company error.
6. Shipping Costs
- Customer generally pays return shipping unless AR Green Solar shipped the wrong or defective item.
7. Warranty
- Separate product warranties (e.g., manufacturer warranties on solar panels, inverters, batteries) may apply — these are not the same as return/exchange policies and are honoured per manufacturer terms.
8. Contact Us
For warranty support or questions about your purchase, contact:
AR Green Solar Pvt. Ltd.
📍 Pakistan
📧 support@argreensolar.com
📞 0300-0316-121
📞 0339-5544-804
📞 0339-5533-804
